OUR PRIVACY POLICY — PATOMA

Last Updated | 18th July 2026

Privacy Policy

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PATOMA LTD ("PATOMA", "we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or survey, or use our services. This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR). By using our website, you acknowledge that you have read and understood this Privacy Policy.

01 Who We Are

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Data Controller

PATOMA LTD
Company Number: 08996505

Registered Office:

Unit 7, Grassy Court
Etwall Road
Mickleover
Derby
DE3 0BX
United Kingdom

Email: hello@patoma.uk

Website: www.patoma.uk

PATOMA LTD is the data controller responsible for your personal information.

02 Information We Collect

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Depending on how you interact with us, we may collect the following information:

INFORMATION YOU PROVIDE

When you complete an enquiry form or contact us, we may collect:

• First Name
•. Last Name
•. Email Address
• Any information you include within your enquiry

If you request a quotation or home survey, we may also collect:

• Property address
• Telephone number
• Details of your windows
• Measurements
• Product preferences
• Appointment information
• Any additional information relevant to your enquiry

You are under no obligation to provide this information, although we may be unable to provide a quotation or service without it.

03 Information We Collect Automatically

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When you visit our website, certain information is collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Time spent on pages
• Referring websites
• General geographic location
• Cookie identifiers

This information helps us understand how visitors use our website and allows us to improve our services.

04 How We Collect Information

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We collect information when you:

• Visit our website
• Complete our contact form
• Request a quotation
• Book a home survey
• Contact us by email
• Contact us by telephone
• Accept cookies through our cookie banner
• Interact with our website analytics

05 How We Use Your Information

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We use your personal information to:

• Respond to enquiries
• Arrange home surveys
• Prepare quotations
• Communicate regarding your enquiry
• Provide customer support
• Improve our products and services
• Improve our website
• Detect fraudulent activity
• Comply with legal obligations
• Maintain business records

We will only use your information where we have a lawful basis for doing so.

06 Lawful Basis for Processing

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Under UK GDPR, we process personal data under one or more of the following lawful bases:

LEGITIMATE INTERESTS

We process personal information to:

• Respond to enquiries
• Prepare quotations
• Improve customer service
• Improve website performance
• Prevent fraud

CONTRACT

Where you request a quotation or purchase products from us, processing is necessary in order to enter into or fulfil a contract.

CONSENT

Where required, we rely on your consent for:

• Optional cookies
• Future marketing communications
• Any future email newsletters

You may withdraw your consent at any time.

LEGAL OBLIGATION

We may process information where required to comply with UK law.

07 Home Surveys and Quotations

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When you request a quotation or survey, we collect information necessary to assess your requirements and prepare an accurate quotation.

This may include:

• Property address
• Window measurements
• Photographs where appropriate
• Appointment details
• Product preferences

This information is used solely for providing our services and managing your enquiry.

08 Marketing Communications

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We do not currently send marketing emails.

Should we introduce email marketing in the future using Mailchimp or another email marketing platform, we will only send marketing communications where we have an appropriate lawful basis, such as your consent.

You will always have the option to unsubscribe from marketing emails by following the unsubscribe link included within the email or by contacting us directly.

09 Cookies

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Our website uses cookies to improve functionality, understand website performance and enhance your browsing experience.

Cookies may include:

• Essential cookies
• Performance cookies
• Analytics cookies
• Functional cookies

Non-essential cookies will only be used where you have provided consent through our cookie banner.

You can change your cookie preferences at any time through your browser settings or the cookie management tools available on our website.

10 Google Analytics

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We use Google Analytics to understand how visitors use our website.

Google Analytics collects information such as:

• Pages visited
• Time spent on pages
• Browser type
• Device information
• General location
• Website interactions

This information is anonymised where possible and helps us improve our website.

Google may process this information on servers outside the United Kingdom.

11 Google Search Console

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We use Google Search Console to monitor website performance in Google Search.

This service provides aggregated website performance information and does not normally identify individual users.

12 Meta (Facebook) Pixel

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Our website uses Meta Pixel.

Meta Pixel helps us understand website usage and measure the effectiveness of advertising campaigns.

This may involve collecting information such as:

• Pages visited
• Device information
• Browser information
• Website interactions

Where required by law, Meta Pixel will only operate after you have consented to the use of marketing cookies.

13 Google Maps

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Our website may include embedded Google Maps to help visitors locate our premises.

Google may collect information such as your IP address and usage information when you interact with embedded maps.

14 Sharing Your Information

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We do not sell your personal information.

We may share information with trusted service providers where necessary, including:

• Squarespace (website hosting)
• Google
• Meta Platforms
• Mailchimp (if introduced for marketing)
• Professional advisers
• Legal or regulatory authorities where required

These providers are required to protect your information and only process it in accordance with applicable law.

15 International Transfers

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Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, appropriate safeguards will be implemented to ensure your personal information receives an equivalent level of protection in accordance with UK GDPR.

16 Data Security

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We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17 Data Retention

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We retain personal information only for as long as necessary.

Typical retention periods may include:

• Enquiries – up to 24 months
• Quotations – up to 6 years where appropriate
• Customer records – up to 6 years following completion of work
• Marketing records – until consent is withdrawn
• Website analytics – in accordance with Google Analytics retention settings

Information may be retained longer where required by law.

18 Your Rights

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Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability where applicable
• Withdraw consent where processing relies upon consent

Requests can be made by contacting us using the details below.

19 Third-Party Websites

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Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

We encourage you to read the privacy policies of any websites you visit.

20 Children's Privacy

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Our website and services are intended for adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information relating to a child has been collected without appropriate consent, we will take reasonable steps to remove it.

21 Changes to This Privacy Policy

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We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised "Last Updated" date.

22 Contact Us

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If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

PATOMA LTD